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Politique de remboursement

Herbalhomeeu (ci-après dénommé « nous ») établit la présente politique de remboursement.

1. Conditions de remboursement

  • Annulation de commande : le remboursement est effectué après l’acceptation de votre demande d’annulation, conformément à notre Politique d’annulation de commande.

  • Retour et échange : le remboursement est effectué après l’acceptation de votre demande de retour, conformément à notre Politique de retour et d’échange.

2. Modalités de remboursement

Le remboursement est crédité sur la carte de paiement (Visa, MasterCard) que vous avez utilisée lors de la commande. Selon les délais de traitement propres à chaque établissement bancaire, le remboursement apparaît généralement sous 10 à 15 jours ouvrables. Passé ce délai, veuillez nous contacter.

3. Gestion des anomalies de remboursement

Si le remboursement n’est pas visible après 15 jours ouvrables, vérifiez d’abord auprès de votre banque. En l’absence de solution, contactez-nous avec votre numéro de commande et la preuve de paiement. Nous vérifions immédiatement et relançons manuellement le processus. Si une erreur vient de nous, nous procédons à un nouveau remboursement dans les 48 heures.

4. Déclaration de responsabilité

  • Nous traitons chaque remboursement avec rigueur. Aucun frais de dossier ni pénalité ne vous sera demandé pour un remboursement.

  • Si le remboursement dépasse le délai annoncé en raison d’une erreur de notre part, nous vous offrons un suivi prioritaire et prenons en charge d’éventuels frais bancaires justifiés.

  • Vous n’avez aucune démarche supplémentaire à faire après votre demande initiale : nous gérons l’intégralité du processus avec les transporteurs et les banques.

  • En cas de litige rare, nous nous engageons à trouver une solution équitable sans exiger de preuves complexes de votre côté.

  • Toute information bancaire que vous nous transmettez est traitée de manière sécurisée et immédiatement supprimée après la finalisation du remboursement.

5. Nous contacter

Pour toute question relative au remboursement :
Adresse postale : 66 ARTHUR ST, LUDLOW, MA 01056, US
E-mail : care@herbalhomeeu.com
Téléphone : +1 (413) 219-0407
Horaires d’ouverture : du lundi au vendredi, de 9:00 à 12:30 et de 14:00 à 18:00 (CET)

What is neoprene?

Neoprene is a flexible, high-performance, and water-resistant synthetic materialknown for its durability and comfort. In StrideOn products, it acts like a lightweight, scuba-like fabric that’s built to move with you — whether you're commuting, traveling, or exploring the city.

Why does StrideOn use neoprene in its products?

We chose neoprene for its unique combination of strength, flexibility, and style. It’s water-resistant, easy to clean, and offers excellent shock absorption and cushioning, which helps protect your belongings and keeps you comfortable during long days on the go. Plus, its sleek, smooth texture gives StrideOn designs a sporty yet chic aesthetic.

Is neoprene waterproof?

Neoprene is water-resistant, meaning it can repel light moisture and spills, making it ideal for everyday use in unpredictable weather or urban environments. While it’s not fully submersible like a wetsuit, it performs exceptionally well against rain splashes, light rain, and accidental spills.

Is neoprene easy to clean?

Yes — one of the best things about neoprene is how low-maintenanceit is. Most dirt, dust, or light stains can be wiped away easily with a damp cloth and mild soap. Its smooth surface resists absorbing liquids, which helps it stay looking clean and fresh with minimal effort.

Does neoprene provide padding or protection for my belongings?

Absolutely. Neoprene has natural shock-absorbing and cushioning properties, which help protect your items inside StrideOn bags or cases. Whether it’s your laptop, tablet, or daily essentials, neoprene-lined compartments offer a soft yet secure fit that helps prevent bumps and scratches.

How does neoprene feel to the touch / against my skin?

Neoprene has a smooth, soft, and slightly luxe feelto it. It’s not rough or scratchy — instead, it offers a comfortable, flexible feel against your skin (in items like straps or inner linings) and gives StrideOn products a modern, athletic-meets-fashionable edge.

Do StrideOn shoes with neoprene or other materials provide arch support?

Yes, many StrideOn shoes, including those that may incorporate neoprene or other high-performance materials, are designed with ergonomic footbeds that offer excellent arch support. We understand the importance of proper foot alignment, especially for those who spend long hours on their feet or have specific comfort needs.

Our arch support featureshelp distribute weight evenly, reduce foot fatigue, and promote natural posture. Whether you're managing plantar fasciitis, standing all day, or simply looking for all-day comfort, our shoes are engineered to provide the stability and cushioning your arches need. For specific support levels, please refer to the product description or consult our customer service team to find the best match for your foot type.

FAQs

What is neoprene?

Neoprene is a flexible, high-performance, and water-resistant synthetic materialknown for its durability and comfort. In StrideOn products, it acts like a lightweight, scuba-like fabric that’s built to move with you — whether you're commuting, traveling, or exploring the city.

Why does StrideOn use neoprene in its products?

We chose neoprene for its unique combination of strength, flexibility, and style. It’s water-resistant, easy to clean, and offers excellent shock absorption and cushioning, which helps protect your belongings and keeps you comfortable during long days on the go. Plus, its sleek, smooth texture gives StrideOn designs a sporty yet chic aesthetic.

Is neoprene waterproof?

Neoprene is water-resistant, meaning it can repel light moisture and spills, making it ideal for everyday use in unpredictable weather or urban environments. While it’s not fully submersible like a wetsuit, it performs exceptionally well against rain splashes, light rain, and accidental spills.

Is neoprene easy to clean?

Yes — one of the best things about neoprene is how low-maintenanceit is. Most dirt, dust, or light stains can be wiped away easily with a damp cloth and mild soap. Its smooth surface resists absorbing liquids, which helps it stay looking clean and fresh with minimal effort.

Does neoprene provide padding or protection for my belongings?

Absolutely. Neoprene has natural shock-absorbing and cushioning properties, which help protect your items inside StrideOn bags or cases. Whether it’s your laptop, tablet, or daily essentials, neoprene-lined compartments offer a soft yet secure fit that helps prevent bumps and scratches.

How does neoprene feel to the touch / against my skin?

Neoprene has a smooth, soft, and slightly luxe feelto it. It’s not rough or scratchy — instead, it offers a comfortable, flexible feel against your skin (in items like straps or inner linings) and gives StrideOn products a modern, athletic-meets-fashionable edge.

Do StrideOn shoes with neoprene or other materials provide arch support?

Yes, many StrideOn shoes, including those that may incorporate neoprene or other high-performance materials, are designed with ergonomic footbeds that offer excellent arch support. We understand the importance of proper foot alignment, especially for those who spend long hours on their feet or have specific comfort needs.
Our arch support featureshelp distribute weight evenly, reduce foot fatigue, and promote natural posture. Whether you're managing plantar fasciitis, standing all day, or simply looking for all-day comfort, our shoes are engineered to provide the stability and cushioning your arches need. For specific support levels, please refer to the product description or consult our customer service team to find the best match for your foot type.

Comfortable & Stylish Shoes for Men and Women

Comfortable & Stylish Shoes for Men and Women
Whether you're shopping for men's shoes or women's shoes, comfortable stylish shoes that keep up with the current style trends should be a priority. What if you could have all that, plus plantar fasciitis shoes and heel pain shoes designed with supportive arch support technology to relieve aching feet? At StrideOn, every pair is crafted with high-quality, breathable materials like durable leather and soft suede, so you can enjoy all-day comfort without sacrificing style. With StrideOn, you never have to choose between looking stylish and feeling supported; every step is designed for comfort that lasts. Read more...
Comfortable & Stylish Shoes for Men and Women
Whether you're shopping for men's shoes or women's shoes, comfortable stylish shoes that keep up with the current style trends should be a priority. What if you could have all that, plus plantar fasciitis shoes and heel pain shoes designed with supportive arch support technology to relieve aching feet? At StrideOn, every pair is crafted with high-quality, breathable materials like durable leather and soft suede, so you can enjoy all-day comfort without sacrificing style. With StrideOn, you never have to choose between looking stylish and feeling supported; every step is designed for comfort that lasts. Read more...

INFORMATION

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CONTACTENOS

Dirección: 66 ARTHUR ST,LUDLOW,MA 01056, US​​
Correo electrónico de atención: care@herbalhomeeu.com
Teléfono de atención: +1 (413) 219-0407
Horaires d’ouverture : du lundi au vendredi, de 9:00 à 12:30 et de 14:00 à 18:00 (CET)
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