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Moyens de paiement

Herbalhomeeu (ci-après dénommé « nous ») vous présente les moyens de paiement acceptés sur notre site.

1. Moyens de paiement acceptés

Nous acceptons uniquement les cartes de paiement Visa et MasterCard.
La devise supportée est l’euro (€).

2. Sécurité des paiements

Nous ne stockons aucune information de paiement sur nos serveurs. Toutes les transactions sont cryptées à l’aide de la technologie TLS/SSL (Secure Socket Layer). Vos données circulent de manière sécurisée entre votre navigateur et notre prestataire de paiement certifié PCI DSS. En outre :

  • Chaque transaction fait l’objet d’une validation en temps réel par votre banque.

  • Nous n’avons pas accès à votre numéro de carte complet.

  • Des contrôles antifraude sont effectués sans intervention humaine sur vos données sensibles.

3. Détail des frais de la commande

Le prix total de votre commande se compose :

  • Du prix des produits (affiché sur notre site)

  • Des frais de livraison (indiqués avant validation de la commande)

Tous les autres frais, notamment les taxes et la TVA française à 20 %, sont déjà inclus dans le prix des produits. Aucun supplément ne vous sera demandé.

4. Gestion des anomalies de paiement

En cas d’échec de paiement (carte refusée, expiration, dépassement de plafond) :

  • Un message d’erreur s’affiche immédiatement sans enregistrer votre commande.

  • Vous pouvez réessayer avec la même carte ou une autre carte Visa/MasterCard valide.

  • Si le problème persiste, contactez votre banque. Nous ne pouvons pas débloquer un refus émis par votre établissement bancaire.

  • Aucun montant n’est prélevé tant que la transaction n’est pas confirmée par votre banque.

5. Déclaration de responsabilité

  • Nous mettons en œuvre tous les moyens techniques pour garantir la sécurité de vos paiements, conformément aux normes européennes (GDPR).

  • En cas de double prélèvement injustifié (très rare), nous remboursons manuellement le trop-perçu sous 48 heures après votre signalement, sans frais pour vous.

  • Nous ne sommes pas responsables d’un délai de validation anormalement long imputable à votre banque.

  • Vous n’aurez jamais à communiquer votre code confidentiel ou votre cryptogramme visuel par e-mail ou téléphone – nos agents ne vous les demanderont jamais.

  • Toute anomalie détectée de notre côté est corrigée sans délai et sans aucune démarche contraignante de votre part.

6. Nous contacter

Pour toute question relative au paiement :
Adresse postale : 66 ARTHUR ST, LUDLOW, MA 01056, US
E-mail : care@herbalhomeeu.com
Téléphone : +1 (413) 219-0407
Horaires d’ouverture : du lundi au vendredi, de 9:00 à 12:30 et de 14:00 à 18:00 (CET)

What is neoprene?

Neoprene is a flexible, high-performance, and water-resistant synthetic materialknown for its durability and comfort. In StrideOn products, it acts like a lightweight, scuba-like fabric that’s built to move with you — whether you're commuting, traveling, or exploring the city.

Why does StrideOn use neoprene in its products?

We chose neoprene for its unique combination of strength, flexibility, and style. It’s water-resistant, easy to clean, and offers excellent shock absorption and cushioning, which helps protect your belongings and keeps you comfortable during long days on the go. Plus, its sleek, smooth texture gives StrideOn designs a sporty yet chic aesthetic.

Is neoprene waterproof?

Neoprene is water-resistant, meaning it can repel light moisture and spills, making it ideal for everyday use in unpredictable weather or urban environments. While it’s not fully submersible like a wetsuit, it performs exceptionally well against rain splashes, light rain, and accidental spills.

Is neoprene easy to clean?

Yes — one of the best things about neoprene is how low-maintenanceit is. Most dirt, dust, or light stains can be wiped away easily with a damp cloth and mild soap. Its smooth surface resists absorbing liquids, which helps it stay looking clean and fresh with minimal effort.

Does neoprene provide padding or protection for my belongings?

Absolutely. Neoprene has natural shock-absorbing and cushioning properties, which help protect your items inside StrideOn bags or cases. Whether it’s your laptop, tablet, or daily essentials, neoprene-lined compartments offer a soft yet secure fit that helps prevent bumps and scratches.

How does neoprene feel to the touch / against my skin?

Neoprene has a smooth, soft, and slightly luxe feelto it. It’s not rough or scratchy — instead, it offers a comfortable, flexible feel against your skin (in items like straps or inner linings) and gives StrideOn products a modern, athletic-meets-fashionable edge.

Do StrideOn shoes with neoprene or other materials provide arch support?

Yes, many StrideOn shoes, including those that may incorporate neoprene or other high-performance materials, are designed with ergonomic footbeds that offer excellent arch support. We understand the importance of proper foot alignment, especially for those who spend long hours on their feet or have specific comfort needs.

Our arch support featureshelp distribute weight evenly, reduce foot fatigue, and promote natural posture. Whether you're managing plantar fasciitis, standing all day, or simply looking for all-day comfort, our shoes are engineered to provide the stability and cushioning your arches need. For specific support levels, please refer to the product description or consult our customer service team to find the best match for your foot type.

FAQs

What is neoprene?

Neoprene is a flexible, high-performance, and water-resistant synthetic materialknown for its durability and comfort. In StrideOn products, it acts like a lightweight, scuba-like fabric that’s built to move with you — whether you're commuting, traveling, or exploring the city.

Why does StrideOn use neoprene in its products?

We chose neoprene for its unique combination of strength, flexibility, and style. It’s water-resistant, easy to clean, and offers excellent shock absorption and cushioning, which helps protect your belongings and keeps you comfortable during long days on the go. Plus, its sleek, smooth texture gives StrideOn designs a sporty yet chic aesthetic.

Is neoprene waterproof?

Neoprene is water-resistant, meaning it can repel light moisture and spills, making it ideal for everyday use in unpredictable weather or urban environments. While it’s not fully submersible like a wetsuit, it performs exceptionally well against rain splashes, light rain, and accidental spills.

Is neoprene easy to clean?

Yes — one of the best things about neoprene is how low-maintenanceit is. Most dirt, dust, or light stains can be wiped away easily with a damp cloth and mild soap. Its smooth surface resists absorbing liquids, which helps it stay looking clean and fresh with minimal effort.

Does neoprene provide padding or protection for my belongings?

Absolutely. Neoprene has natural shock-absorbing and cushioning properties, which help protect your items inside StrideOn bags or cases. Whether it’s your laptop, tablet, or daily essentials, neoprene-lined compartments offer a soft yet secure fit that helps prevent bumps and scratches.

How does neoprene feel to the touch / against my skin?

Neoprene has a smooth, soft, and slightly luxe feelto it. It’s not rough or scratchy — instead, it offers a comfortable, flexible feel against your skin (in items like straps or inner linings) and gives StrideOn products a modern, athletic-meets-fashionable edge.

Do StrideOn shoes with neoprene or other materials provide arch support?

Yes, many StrideOn shoes, including those that may incorporate neoprene or other high-performance materials, are designed with ergonomic footbeds that offer excellent arch support. We understand the importance of proper foot alignment, especially for those who spend long hours on their feet or have specific comfort needs.
Our arch support featureshelp distribute weight evenly, reduce foot fatigue, and promote natural posture. Whether you're managing plantar fasciitis, standing all day, or simply looking for all-day comfort, our shoes are engineered to provide the stability and cushioning your arches need. For specific support levels, please refer to the product description or consult our customer service team to find the best match for your foot type.

Comfortable & Stylish Shoes for Men and Women

Comfortable & Stylish Shoes for Men and Women
Whether you're shopping for men's shoes or women's shoes, comfortable stylish shoes that keep up with the current style trends should be a priority. What if you could have all that, plus plantar fasciitis shoes and heel pain shoes designed with supportive arch support technology to relieve aching feet? At StrideOn, every pair is crafted with high-quality, breathable materials like durable leather and soft suede, so you can enjoy all-day comfort without sacrificing style. With StrideOn, you never have to choose between looking stylish and feeling supported; every step is designed for comfort that lasts. Read more...
Comfortable & Stylish Shoes for Men and Women
Whether you're shopping for men's shoes or women's shoes, comfortable stylish shoes that keep up with the current style trends should be a priority. What if you could have all that, plus plantar fasciitis shoes and heel pain shoes designed with supportive arch support technology to relieve aching feet? At StrideOn, every pair is crafted with high-quality, breathable materials like durable leather and soft suede, so you can enjoy all-day comfort without sacrificing style. With StrideOn, you never have to choose between looking stylish and feeling supported; every step is designed for comfort that lasts. Read more...

INFORMATION

SERVIR

CONTACTENOS

Dirección: 66 ARTHUR ST,LUDLOW,MA 01056, US​​
Correo electrónico de atención: care@herbalhomeeu.com
Teléfono de atención: +1 (413) 219-0407
Horaires d’ouverture : du lundi au vendredi, de 9:00 à 12:30 et de 14:00 à 18:00 (CET)
Copyright © Herbalhomeeu