Ajouté dans le panier:
Montant total du panier

Chargement

Politique de livraison

Herbalhomeeu (ci-après dénommé « nous ») vous présente sa politique de livraison.

1. Périmètre de livraison

Nous livrons en France métropolitaine, incluant la Corse et les zones principales (continent, îles méditerranéennes françaises hors DOM-TOM). Les autres pays ne sont pas pris en charge.

2. Explication des frais

Le prix total de la commande comprend le prix des produits et les frais de livraison. Les taxes, notamment la TVA française (20 %), sont déjà incluses dans le prix des produits. Aucun frais caché ne s’ajoute. Pour toute commande d’un montant total supérieur ou égal à 259,99 €, la livraison est gratuite. En dessous de ce seuil, des frais de livraison de 10,99 € s’appliquent.

3. Délai de traitement de la commande

Heure limite de commande : pendant nos heures d’ouverture (CET 8:00 – 18:00). Les commandes passées avant 18:00 (CET) sont traitées à partir du jour même. Celles passées après 18:00 sont considérées comme reçues le jour ouvrable suivant. En cas de week-end ou jour férié, le traitement commence le premier jour ouvrable suivant.
Traitement de préparation : 2 à 3 jours ouvrables. Le processus comprend la vérification du stock, l’emballage sécurisé et la génération du bordereau d’expédition.

4. Délai de livraison

Les délais indiqués courent à compter de l’expédition de la commande. Le délai de livraison est de 8 à 13 jours ouvrables.

5. Transporteurs

Nous faisons appel à des transporteurs reconnus tels que DHL, UPS et FedEx, sélectionnés pour leur fiabilité.

6. Suivi de commande

Dès l’expédition, vous recevez un e-mail contenant le numéro de commande, la facture correspondante et le nom du transporteur. Vous pouvez suivre l’état de votre commande sur la page « Suivi de commande » de notre site en renseignant votre adresse e-mail ou votre numéro de téléphone, ainsi que le numéro de commande.

7. Recommandations lors de la réception

À la livraison, vérifiez l’état du colis en présence du livreur. Si le colis est endommagé, ouvert ou incomplet, mentionnez vos réserves précises sur le bordereau de livraison et refusez éventuellement le colis. Contactez-nous ensuite dans les 48 heures.

8. Déclaration de responsabilité

  • Nous ne pouvons être tenus responsables des produits endommagés ou perdus après la remise du colis au transporteur, sauf preuve d’un manquement de notre part lors de l’expédition.

  • Toute modification ou annulation de livraison doit nous être communiquée avant l’expédition de la commande. Une fois expédiée, nous ne pouvons plus modifier l’adresse ou le transporteur.

  • Vous êtes responsable de l’exactitude de l’adresse de livraison fournie. Des frais supplémentaires peuvent s’appliquer en cas de retour dû à une adresse incorrecte.

  • En cas d’absence du destinataire, le transporteur laisse un avis de passage. Passé le délai de garde, le colis nous est retourné ; les frais de réexpédition sont à votre charge.

9. Nous contacter

Pour toute question relative à la livraison, veuillez nous contacter :
Adresse postale : 66 ARTHUR ST, LUDLOW, MA 01056, US
E-mail : care@herbalhomeeu.com
Téléphone : +1 (413) 219-0407
Horaires d’ouverture : du lundi au vendredi, de 9:00 à 12:30 et de 14:00 à 18:00 (CET)

What is neoprene?

Neoprene is a flexible, high-performance, and water-resistant synthetic materialknown for its durability and comfort. In StrideOn products, it acts like a lightweight, scuba-like fabric that’s built to move with you — whether you're commuting, traveling, or exploring the city.

Why does StrideOn use neoprene in its products?

We chose neoprene for its unique combination of strength, flexibility, and style. It’s water-resistant, easy to clean, and offers excellent shock absorption and cushioning, which helps protect your belongings and keeps you comfortable during long days on the go. Plus, its sleek, smooth texture gives StrideOn designs a sporty yet chic aesthetic.

Is neoprene waterproof?

Neoprene is water-resistant, meaning it can repel light moisture and spills, making it ideal for everyday use in unpredictable weather or urban environments. While it’s not fully submersible like a wetsuit, it performs exceptionally well against rain splashes, light rain, and accidental spills.

Is neoprene easy to clean?

Yes — one of the best things about neoprene is how low-maintenanceit is. Most dirt, dust, or light stains can be wiped away easily with a damp cloth and mild soap. Its smooth surface resists absorbing liquids, which helps it stay looking clean and fresh with minimal effort.

Does neoprene provide padding or protection for my belongings?

Absolutely. Neoprene has natural shock-absorbing and cushioning properties, which help protect your items inside StrideOn bags or cases. Whether it’s your laptop, tablet, or daily essentials, neoprene-lined compartments offer a soft yet secure fit that helps prevent bumps and scratches.

How does neoprene feel to the touch / against my skin?

Neoprene has a smooth, soft, and slightly luxe feelto it. It’s not rough or scratchy — instead, it offers a comfortable, flexible feel against your skin (in items like straps or inner linings) and gives StrideOn products a modern, athletic-meets-fashionable edge.

Do StrideOn shoes with neoprene or other materials provide arch support?

Yes, many StrideOn shoes, including those that may incorporate neoprene or other high-performance materials, are designed with ergonomic footbeds that offer excellent arch support. We understand the importance of proper foot alignment, especially for those who spend long hours on their feet or have specific comfort needs.

Our arch support featureshelp distribute weight evenly, reduce foot fatigue, and promote natural posture. Whether you're managing plantar fasciitis, standing all day, or simply looking for all-day comfort, our shoes are engineered to provide the stability and cushioning your arches need. For specific support levels, please refer to the product description or consult our customer service team to find the best match for your foot type.

FAQs

What is neoprene?

Neoprene is a flexible, high-performance, and water-resistant synthetic materialknown for its durability and comfort. In StrideOn products, it acts like a lightweight, scuba-like fabric that’s built to move with you — whether you're commuting, traveling, or exploring the city.

Why does StrideOn use neoprene in its products?

We chose neoprene for its unique combination of strength, flexibility, and style. It’s water-resistant, easy to clean, and offers excellent shock absorption and cushioning, which helps protect your belongings and keeps you comfortable during long days on the go. Plus, its sleek, smooth texture gives StrideOn designs a sporty yet chic aesthetic.

Is neoprene waterproof?

Neoprene is water-resistant, meaning it can repel light moisture and spills, making it ideal for everyday use in unpredictable weather or urban environments. While it’s not fully submersible like a wetsuit, it performs exceptionally well against rain splashes, light rain, and accidental spills.

Is neoprene easy to clean?

Yes — one of the best things about neoprene is how low-maintenanceit is. Most dirt, dust, or light stains can be wiped away easily with a damp cloth and mild soap. Its smooth surface resists absorbing liquids, which helps it stay looking clean and fresh with minimal effort.

Does neoprene provide padding or protection for my belongings?

Absolutely. Neoprene has natural shock-absorbing and cushioning properties, which help protect your items inside StrideOn bags or cases. Whether it’s your laptop, tablet, or daily essentials, neoprene-lined compartments offer a soft yet secure fit that helps prevent bumps and scratches.

How does neoprene feel to the touch / against my skin?

Neoprene has a smooth, soft, and slightly luxe feelto it. It’s not rough or scratchy — instead, it offers a comfortable, flexible feel against your skin (in items like straps or inner linings) and gives StrideOn products a modern, athletic-meets-fashionable edge.

Do StrideOn shoes with neoprene or other materials provide arch support?

Yes, many StrideOn shoes, including those that may incorporate neoprene or other high-performance materials, are designed with ergonomic footbeds that offer excellent arch support. We understand the importance of proper foot alignment, especially for those who spend long hours on their feet or have specific comfort needs.
Our arch support featureshelp distribute weight evenly, reduce foot fatigue, and promote natural posture. Whether you're managing plantar fasciitis, standing all day, or simply looking for all-day comfort, our shoes are engineered to provide the stability and cushioning your arches need. For specific support levels, please refer to the product description or consult our customer service team to find the best match for your foot type.

Comfortable & Stylish Shoes for Men and Women

Comfortable & Stylish Shoes for Men and Women
Whether you're shopping for men's shoes or women's shoes, comfortable stylish shoes that keep up with the current style trends should be a priority. What if you could have all that, plus plantar fasciitis shoes and heel pain shoes designed with supportive arch support technology to relieve aching feet? At StrideOn, every pair is crafted with high-quality, breathable materials like durable leather and soft suede, so you can enjoy all-day comfort without sacrificing style. With StrideOn, you never have to choose between looking stylish and feeling supported; every step is designed for comfort that lasts. Read more...
Comfortable & Stylish Shoes for Men and Women
Whether you're shopping for men's shoes or women's shoes, comfortable stylish shoes that keep up with the current style trends should be a priority. What if you could have all that, plus plantar fasciitis shoes and heel pain shoes designed with supportive arch support technology to relieve aching feet? At StrideOn, every pair is crafted with high-quality, breathable materials like durable leather and soft suede, so you can enjoy all-day comfort without sacrificing style. With StrideOn, you never have to choose between looking stylish and feeling supported; every step is designed for comfort that lasts. Read more...

INFORMATION

SERVIR

CONTACTENOS

Dirección: 66 ARTHUR ST,LUDLOW,MA 01056, US​​
Correo electrónico de atención: care@herbalhomeeu.com
Teléfono de atención: +1 (413) 219-0407
Horaires d’ouverture : du lundi au vendredi, de 9:00 à 12:30 et de 14:00 à 18:00 (CET)
Copyright © Herbalhomeeu